Terms of Service

Last Updated: September 16, 2026
Effective Date: September 16, 2026

Jump to: SMS Terms & Conditions

1. Agreement to Terms

Welcome to Pick Up My Things ("PUMTS," "we," "us," or "our"). By accessing or using our website pickupmythings.com, mobile application, or delivery services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Pick Up My Things is an on-demand delivery platform that connects users ("Customers") with independent delivery partners ("Drivers") to pick up and deliver items. Our Service facilitates:

  • Same-day pickup and delivery of items
  • Real-time tracking of deliveries
  • Secure payment processing
  • Communication between Customers and Drivers

3. User Accounts

3.1 Registration

To use certain features of our Service, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account

3.2 Account Requirements

You must be at least 18 years old to create an account and use our Service.

4. Customer Terms

4.1 Placing Orders

  • You are responsible for providing accurate pickup and delivery information
  • You must ensure items are legal and safe to transport
  • You agree to pay all applicable fees and charges

4.2 Prohibited Items

You may not request delivery of:

  • Illegal substances or contraband
  • Weapons, firearms, or explosives
  • Hazardous materials
  • Stolen property
  • Live animals (unless pre-approved)
  • Items requiring special permits or licenses

4.3 SMS Terms & Conditions

Program name. PUMTS / Pick Up My Things order notifications and text-to-book.

Program description. When you opt in, PUMTS Secure Transport and Pick Up My Things (operated by The Forrest Group, LLC) send text messages from +1 (833) 479-6081 and +1 (866) 348-7868 about your bookings and deliveries: confirmations, pickup and delivery status, booking-cutoff reminders, driver arrival notices, document requests, and waitlist notices. Shippers may also text a booking request to +1 (833) 479-6081; we reply with a quote and only create an order when you reply YES.

Consent. You opt in by providing your mobile number when creating an account or placing an order, or by texting the number. Consent is not a condition of purchase.

Message frequency. Varies by your order activity; typically 1–6 messages per booking.

Message and data rates may apply.

Opt out. Reply STOP at any time to cancel. You'll receive one confirmation text and no further messages unless you opt in again.

Help. Reply HELP, email [email protected], or call +1 (866) 348-7868.

Carriers are not liable for delayed or undelivered messages.

Privacy. Your mobile number and opt-in status are not shared with third parties or affiliates for marketing purposes. See our Privacy Policy.

5. Driver Terms

5.1 Independent Contractor Status

Drivers are independent contractors, not employees of PUMTS. Drivers are responsible for:

  • Providing their own vehicle and equipment
  • Maintaining valid driver's license and insurance
  • Complying with all applicable laws
  • Paying their own taxes

5.2 Driver Requirements

  • Must pass background check
  • Must maintain a valid driver's license
  • Must have appropriate vehicle insurance
  • Must comply with our Driver Guidelines

6. Payments and Fees

6.1 Customer Payments

  • Fees are calculated based on distance, time, and service type
  • Payment is processed securely via Square
  • You authorize us to charge your payment method for all fees

6.2 Cancellation Policy

  • Free cancellation before a Driver accepts your order
  • Cancellation fee may apply after Driver acceptance
  • No-show fees may apply if you are unavailable at pickup

6.3 Driver Payments

Drivers receive payment for completed deliveries minus applicable service fees, processed through our payment partner.

7. Liability and Insurance

7.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • PUMTS is not liable for any indirect, incidental, special, or consequential damages
  • Our total liability is limited to the amount you paid for the specific delivery
  • We are not responsible for items damaged due to improper packaging by the Customer

7.2 Item Value Limits

Standard deliveries are covered up to $100 in value. For higher-value items, please contact us for additional coverage options.

8. Intellectual Property

All content, trademarks, logos, and intellectual property on our Service are owned by or licensed to PUMTS. You may not use, copy, or distribute any content without our written permission.

9. User Conduct

You agree not to:

  • Violate any laws or regulations
  • Harass, threaten, or abuse other users
  • Use the Service for fraudulent purposes
  • Interfere with the operation of the Service
  • Create multiple accounts for deceptive purposes

10. Termination

We may suspend or terminate your account at any time for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Abusive behavior toward Drivers or other users
  • Any reason at our sole discretion

11. Dispute Resolution

11.1 Informal Resolution

Before filing any claim, you agree to contact us at [email protected] to attempt informal resolution.

11.2 Arbitration

Any disputes that cannot be resolved informally shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Los Angeles County, California.

11.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit.

12. Indemnification

You agree to indemnify and hold harmless PUMTS, The Forrest Group LLC, and their officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

13. Changes to Terms

We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms. We will notify users of material changes via email or in-app notification.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

15. Contact Information

For questions about these Terms, please contact us:

Pick Up My Things
Operated by The Forrest Group, LLC
Email: [email protected]
SMS support: [email protected] · +1 (866) 348-7868
Website: https://pickupmythings.com

+18663487868
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